Privacy Policy
The privacy of all users and customers of this website is of the utmost importance to us, including personal data and respect for all rules, manners, protocols, and laws of Thailand. Expose the transfer of personal data, as well as access to personal data in accordance with what is required by law. We want all users and customers of this website to have full confidence and assurance that their legal rights regarding the privacy of their data will be protected.
Please read this privacy policy before giving your consent to access your personal data.
1. Identity and address of the person responsible for the processing of your personal data
NATARA BUSINESS CO., LTD. Address: 261 Moo. 2, Don Thong Subdistrict, Muang District, Phitsanulok Province 65000, Thailand.
Contact department responsible for security and data protection
2. What personal information do we request from users and customers?
The company is obliged to ask for the consent of users and customers to collect personal information such as: name, surname, telephone number, date of birth, gender, nationality, or any other information. For lawful purposes, the company asks users or customers to provide their complete and truthful personal information.
3. Purpose of information collection.
The company will maintain the confidentiality of the information of users and clients by re-establishing access by password or other technology authorized by the Company.
The personal data provided will be used for the following necessary purposes:
3.1 Verify, confirm, and validate your identity.
3.2 Attend to and process the request for your order.
3.3 Inform you about promotions, offers and discounts, the launch of new products, changes and benefits of products, price changes, availability of products, conditions, forms of payment and benefits on the products.
3.4 Provide customer service.
3.5 Attend to clarifications and investigations.
3.6 Your data may also be used for marketing, advertising and commercial prospecting purposes, sending personalized offers and product recommendations.
3.7 Location by georeferencing.
3.8 The company may use the personal information of users and customers to generate inquiries about the satisfaction of the quality of the company’s product or services, as well as to request recommendations or opinions, including to send invitations to participate in company activities such as: demonstrations, consultations, and others.
4. Origin of Personal Information.
The company will collect the information directly through the various forms found on the website.
The Company will not collect information from users or customers from other sources unless:
4.1 Users or customers have given their consent.
4.2 If the company has a legal duty or are legally exempt from obtaining consent to collect personal information from customers or members of other sources The company will be recorded in the history of the client or affiliate.
4.3 If user or customer information is obtained from other sources, the Company will notify the user or client from that source. Where the user or customer decides whether to consent to the collection of other sources.
5. Types of persons or entities that control personal data.
The company has sufficient security, administrative, technical, and physical measures for the protection, confidentiality, and assurance of the personal data of all users and customers, in order to restrict access to unauthorized persons, against any damage, loss, alteration, destruction, use, access or unauthorized treatment. Individuals or departments that are authorized to access personal information must use a specific password to be able to log in.
6. Retention period of personal information.
The company will keep the personal information of users and customers for a period of 3 years from the last payment of the product. The customer or member may withdraw their consent at any time without any conditions. At the end of such period, the Company will immediately delete the personal information of the client or member of the system. which cannot be recovered again except for information that government agencies require the company to keep over a period of 5 years, such as documents related to tax accounts, among others.
7. What personal information will the company not collect?.
The company will not solicit or collect sensitive personal information from anyone without the express consent of the user or customer. Unless required by the law, likewise, when the company has obtained the express consent of the client or affiliate, the Company will use such sensitive personal data only for the purpose that has been defined.
8. Minors.
The Company will not collect information from children under the age of 20, except with the consent of a parent who has the authority to act on behalf of the minor. The Company will not collect personal information from disabled and/or virtually disabled persons without the consent of the person who has the power to act on behalf of the person lawfully.
9. Use or Disclosure of Personal Information.
The company will not use the personal information of users or customers declared without the consent or permission of the user or client to disclose it beyond the stated purpose. Except in cases required by law. If the law excludes it, the company will record it in the history of the user or customer.
The company may need to use or disclose personal information of users or customers to third parties, such as carriers, financial service providers, companies, or other agencies, if the company requires to proceed with the use or disclosure of user or customer information. Personal information is secure in accordance with the purposes, through the system of transmission of personal data, security in Retention of personal information or the confidentiality agreement signed between both parties.
10. Sending or transferring personal data.
If there is no need or for legally required reasons, the company will not proceed to the transmission or transfer of data to other agencies or partners or alliances of the company, However, if it is necessary for the company to require disclosure of the user or client information with other entities or partners or partners of the company. We ask users and customers to trust that the company has already deemed necessary the convenience or cause prescribed by law, and the company will proceed with caution considering the security system Personal Data Retention Standards and Applicable Laws of the Destination Country.
11. Scope of consent
The company will always make every effort to obtain consent to the collection, use or disclosure of personal information of users and customers before or during the collection of personal information. The company can obtain consent in writing or through electronic systems or through CALLCENTER staff, who need to use a recording method as evidence. The company will collect user or customer information accurately, completely and can be tracked except in cases required by law. However, obtaining consent by such means may not be sufficient as required by law or other regulations. In some cases, the company may request the consent of the client or member through the website, APPLICATIONS or social networks such as: Facebook, Line, Instagram, TikTok, WhatsApp, among others.
12. Rights of holders of personal data or “rights of users or customers”
The user or client has the following rights:
12.1 Right to be informed.
12.2 Right to request access to personal data.
12.3 Right to request the transfer of personal data.
12.4 The right to object to the collection, use or disclosure of personal data.
12.5 Right to request removal or destruction or to make personal information non-personally identifiable.
12.6 Right to request the suspension of the use of the information.
12.7 Right to request the correction of personal data.
12.8 Right to withdraw consent and the exercise of the rights of the interested party.
Contact of the department responsible for security and data protection
NATARA BUSINESS CO., LTD.
Address: 261 Moo. 2, Don Thong Subdistrict, Muang District, Phitsanulok Province 65000, Thailand.
Phone: 055247429
13. Company Records
When ordering a product or service, the company will record the requests of users or customers, below are the records detailed.
13.1 Personal data collected
13.2 Purposes of the collection of each type of personal data
13.3 Information about the Data Controller
13.4 Period of conservation of personal data
13.5 Rights and methods of access to personal data, including conditions relating to persons with the right to access personal data and conditions of access to personal data
13.6 Use and disclosure of personal data that is exempt from requiring consent
13.7 Rejection of any request or objection to the rights of any member
14. Changes to the Privacy Policy
The company reserves the right to make changes or modifications to this privacy policy at any time and for a reasonable period. With each change and modification, the company will notify users or customers and it will be displayed on our we